Refund & Cancellation Policy

With Sky Flights Pro, we provide a transparent refund policy designed to keep our customers happy when their plans change. Our terms and conditions are laid out here in a way that guides you through their application in a seamless manner.

A Year to Claim Your Refund

For any PNR/Itinerary receipts you received within one year of your travel, you must request a refund within that timeframe. As we move through this process, we seek to be efficient and respectful of your time.

Currency Convenience

We provide flexibility for our travelers by allowing them to pay charges and fares in their preferred currency. A carrier, credit card company, or bank will determine the exchange rate when making a transaction in a currency other than the one in which the fare is published. Fairness and transparency are also ensured by these regulations for the purchase of tickets as well as the refunding of tickets.

Seeking Assistance? We're Here to Help

If you need more assistance or have any inquiries, please do not hesitate to contact us. You can reach our 24/7 support center whenever you need us, and your concerns will be resolved promptly. You can contact us at +1-888-318-6935 or email us at support@skyflightspro.com. Providing you with the support you need is a priority for us, so we strive to respond to all emails within 48 hours.

Varied Refund Amounts

Several factors influence the refund amount you receive. These include the airline's refund policies, the reason for your refund, and the time gap between when your refund request is made and when your scheduled departure date.

Airline-Specific Policies Apply

All airline refunds and future credit requests are subject to the respective airline's policies, procedures, and fare rules. Ensure compliance with the airline's guidelines by following our instructions throughout the process.

Service Fees Simplified

To be transparent about our service fees, we would like to be upfront. A per-ticket fee is applied to each passenger and per ticket to cover booking fees and post-ticketing fees. We may change the post-ticketing service fees without prior notice, as well as our transaction service fees. There is no connection between them and any fees assessed by airlines or suppliers.

Government Taxes and Fees

Fees and taxes imposed by the government can change at any time. Your transactions will be transparently handled, as you will only be charged the final total displayed or quoted by our agent.

Understanding Non-Refundable Tickets

It's important to remember that most of our airline tickets are non-refundable. The refund can only be processed if the Travel Supplier's fare policy allows cancellations and refunds, and if the Travel Supplier has approved the refund. No-shows are also not eligible for refunds, as most no-show bookings cannot be refunded. To facilitate your cancellation and refund requests, we will do everything in our power to secure waivers from suppliers.

Special Services Tailored to You

Understandably, some travelers require special services, and we are available to assist them. To receive any Special Services, such as accessibility services or specific requests, you must request in advance. Each airline reviews and approves these requests based on its fare rules, policies, and procedures. Special Service Fees will be charged upon the provision of the service(s) and will only be refunded if the airline denies the request.

Common Scenarios

In certain situations, specific documentation may be required for refund requests:

  • Name Misspelling: If your name on the airline ticket does not match your passport or government-issued ID, documentation may be needed.
  • Visa/Passport Issues: A Visa/Passport decline letter is typically required for processing.
  • Baggage: Please retain all receipts and baggage tags for baggage-related refund requests.
  • No-Show: If you were unable to make your scheduled departure, documentation explaining the circumstances is required.
  • Denied Boarding: Documentation regarding why you were denied boarding is necessary.
  • Duplicate Tickets: For refunds related to duplicate tickets, copies of all tickets with identical itineraries are needed.

As a customer-focused company, we provide you with an easy, clear refund policy. If you follow these guidelines, we will be able to better serve you. Thank you for your understanding and cooperation.

Your Journey with Sky Flights Pro

The goal of Sky Flights Pro is to ensure that every step of your journey is transparent and pleasant for you and your customers.

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